I-5 Whys analysis yindlela yokuxilonga esetyenziselwa ukuchonga nokucacisa i-causal chain, ngenjongo yokuchaza ngokuchanekileyo unobangela wengxaki. Ikwabizwa ngokuba yiHlanu Kutheni uhlalutyo okanye iSihlanu kutheni uhlalutyo. Ngokuqhubeka nokubuza isizathu sokuba kwenzeke isiganeko esandulelayo, umbuzo uyayeka xa impendulo ithi “akukho sizathu sibambekayo” okanye xa kufunyaniswa indlela entsha yokusilela. Ukujongana nonobangela ongundoqo kubalulekile ukunqanda ukuphinda kwengxaki. Nayiphi na inkcazo kuxwebhu oluqulethe igama elithi “kutheni” ijolise ekuchazeni oyena nobangela (odla ngokufuna ubuncinci “izizathu” ezintlanu, nangona isenokuba sinye okanye nangaphezulu kweshumi ukuchonga oyena nobangela).
(1) Ukuqonda imeko yangoku:
① Ukuchonga ingxaki: Kwinqanaba lokuqala lendlela, uqala ukuqonda ingxaki enokuba nkulu, engacacanga, okanye entsokothileyo. Unolwazi oluthile kodwa awunazibakala ezineenkcukacha. Umbuzo: Ndazi ntoni?
② Ukucacisa ingxaki: Isinyathelo esilandelayo kwindlela yokucacisa ingxaki. Ukuze uqonde ngakumbi, zibuze: Kwenzeka ntoni kanye kanye? Bekumele kwenzeke ntoni?
③ Ukuphelisa ingxaki: Kweli nyathelo, ukuba kukho imfuneko, ingxaki yahlulwe yaziingcinga ezincinci ezizimeleyo. Yintoni enye endiyaziyo ngale ngxaki? Ngaba zikhona ezinye iingxaki ezincinci?
④ Ukufumana oonobangela abaphambili: Ngoku, kugxilwe ekufumaneni abona nobangela baphambili bengxaki. Kuya kufuneka ulandele umva ukuze uqonde ezona zizathu ziphambili ziphambili. Umbuzo: Kufuneka ndiye phi? Kufuneka ndijonge ntoni? Ngubani onokuba nolwazi ngale ngxaki?
⑤ Ukuqonda utyekelo lwengxaki: Ukuze uqonde utyekelo lwengxaki, buza: Ngubani? Eyiphi? Xeshani? Kaninzi kangaphi? Kagakanani? Ukubuza le mibuzo ngaphambi kokuba ubuze ukuba kutheni kubalulekile.
Qhagamshelana nathi:
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duanqianyun@1vtruck.com +(86)1306005831
liyan@1vtruck.com +(86)18200390258
Ixesha lokuposa: Jun-08-2023
